Service Support


Call 0800 MAILING (0800-624-5464).


Have your tracking number (CUSTOMER RECORD) ready and the
customer services team can advise you on progress.


Our phones are operated Monday to Friday
during normal business hours.



Terms and Conditions


Here’s where you will find more detail around what should not be sent in the mail

and the legal matters that are involved when you use Croxley Prepaid.

Please click on the link to download a printable PDF.


Dangerous Goods

What products we do not accept being sent.

downloadable PDF


Prohibited items

In accordance with our own Terms and Conditions, The Carriage of Goods Act 1979, and the IATA DG Regulations.

downloadable PDF


Terms & Conditions

The legal stuff that we encourage you to read.

downloadable PDF